2017 Operating Hours Adjustment2017 Operating Hours Adjustment

November 21, 2016

Dear friends;

As 2017 fast approaches we look at ways can improve ourselves in the coming year. We have excellent technicians who are experts in their fields. They are the key to our success and we believe we can do more to invest in them.

Starting on January 1st, we will be providing our technicians with a weekly, paid 1.5 hour Professional Development period in which to:

  • Pursue additional training, certifications and upgrades
  • Explore ways to optimize our internal processes so we can continually improve our service and responsiveness
  • Develop and document Best Practice scenarios and policies that we can put into place in your network
  • Ensure that everyone on our team is up-to-date with your network and systems

This time will take place at the end of Friday each week. To accommodate, we will be adjusting our closing time on Fridays to 3:30pm. Our operating hours on Monday through Thursday will remain unchanged.

We have selected this day and time because call volume to our office during this period is minimal and it will have the smallest impact on availability to you. As always, we will have a technician on call during this time for emergencies. You can reach our emergency line by calling the office and dialing ‘2’ at the prompt. Please note that the usual after-hours rates and minimums will apply.

This small adjustment better positions us to invest in our technicians and increase the depth of expertise we offer to our customers without significantly affecting availability. We’ve long considered this to be a strategically strong move for us and aligns with our vision for proactive, intentional, I.T. excellence.

We value your partnership with us in this. If you have any questions or concerns (or affirmations!), please do not hesitate to contact me or our Service Manager, David Pankratz.

Regards,

Nate Hampson
President
Stratum Systems

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